Transform your business with next-generation Internet of Things (IoT) and IT capabilities

ECS is a ServiceNow Elite Partner and the first Connected Operations North America Service Partner. We provide connected operations and IT management and operations solutions to help your company succeed in the post-COVID digital landscape.

With over 20 years’ experience helping companies achieve IT modernization and digital transformation strategies, ECS leverages our extensive business and technical expertise with ServiceNow and IoT technology to provide both out-of-the-box solutions and custom, rules-based and service-based applications.

If you are interested in learning more about our ServiceNow solutions, reach out and talk to an expert today.

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CAPABILITIES

Internet of Things/Connected Operations

Service and Asset Management

Information Technology Business Management (ITBM)

Human Capital Management

SecOps

IT Operations Management

Certifications and Service Delivery

Our team’s expertise is bolstered by certifications around many ServiceNow offerings, including:
  • Now Platform App Engine
  • Customer Service Management
  • Governance, Risk and Compliance
  • Software Asset Management
  • HR Service Delivery
  • IT Business Management
  • IT Operations Management
  • IT Service Management
  • Security Operations

Past Performance

1

ECS migrated the legacy ITSM and ticketing tool of a major government bureau to ServiceNow. This transition modernized the bureau’s service desk to enable self-service and optimize service delivery orchestration, performance visibility, asset management, and configuration management.

2

ECS supported the maintenance and technical support arm of a large government agency in the integration of multiple enterprise applications with ServiceNow, including human resources, engineering, and logistics, leading to improved equipment management and scheduling, as well as $500,000 in annual savings through the implementation of custom workflows.

3

ECS led the development of a centralized system for a large government agency, replacing existing systems for over 240,000 employees. Our team implemented multiple ServiceNow components, including ITBM, HR, GRC, and Employee Service Center (ECS) and Service Portal, as well as integration with the agency’s records systems.

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