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Transform your business with ServiceNow's IT, customer, and employee workflows.

The nature of work is changing: employees are remote, customers and data are increasingly digital, and organizations must now secure, track, and connect an ever-expanding number of devices. In order to keep up with the modern workforce organizations must evolve the way they think about work. From asset management to connected operations, customer support, and human resources, no part of the workplace remains untouched.

As a ServiceNow Elite Sales, Services, and Technology partner, ECS helps organizations build digital workflows for the workplace of tomorrow. Our experts leverage the full power of the Now Platform to automate and augment your information technology (IT), customer, and employee processes. Whatever the challenge, ECS enables you to unlock productivity, reduce complexity, and succeed in the new digital landscape.

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ServiceNow
Implementation

ServiceNow
Optimization

SERVICES

ServiceNow Assessments
& Roadmaps

ServiceNow
Change Management

ServiceNow
Customer Support

ServiceNow
On-Premises Installation

ServiceNow
Staff Augmentation

ServiceNow
Training

CAPABILITIES

Internet of Things (IoT)/Connected Operations
Service and
Asset Management
Information Technology Business Management (ITBM)
Human Capital Management (HCM)
Security Operations (SecOps)
IT Operations Management (ITOM)

Certifications and Service Delivery

Our team’s expertise is bolstered by certifications around many ServiceNow offerings, including:
  • Now Platform App Engine
  • Customer Service Management
  • Governance, Risk and Compliance
  • Software Asset Management
  • HR Service Delivery
  • IT Business Management
  • IT Operations Management
  • IT Service Management
  • Security Operations

Past Performance

1

ECS migrated the legacy ITSM and ticketing tool of a major government bureau to ServiceNow. This transition modernized the bureau’s service desk to enable self-service and optimize service delivery orchestration, performance visibility, asset management, and configuration management.

2

ECS supported the maintenance and technical support arm of a large government agency in the integration of multiple enterprise applications with ServiceNow, including human resources, engineering, and logistics, leading to improved equipment management and scheduling, as well as $500,000 in annual savings through the implementation of custom workflows.

3

ECS led the development of a centralized system for a large government agency, replacing existing systems for over 240,000 employees. Our team implemented multiple ServiceNow components, including ITBM, HR, GRC, and Employee Service Center (ECS) and Service Portal, as well as integration with the agency’s records systems.

ECS INSIGHT

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