ECS is a Registered ServiceNow Partner

ECS will help your organization integrate with ServiceNow’s Now Platform, moving IT and employee workflows to the cloud to achieve new efficiencies and solve complex problems. Through our extensive business and technical experience with ServiceNow, we leverage both out-of-the-box solutions and custom rules-based and services-based applications to achieve true digital transformation.

CAPABILITIES

Information Technology Service Management (ITSM)

Information Technology Business Management (ITBM)

Governance, Risk, and Compliance (GRC)

Human
Resources (HR)

Application
Development

Certifications and Service Delivery

Our team’s expertise is bolstered by certifications around many ServiceNow offerings, including:
  • Now Platform App Engine
  • Customer Service Management
  • Governance, Risk and Compliance
  • Software Asset Management
  • HR Service Delivery
  • IT Business Management
  • IT Operations Management
  • IT Service Management
  • Security Operations

Past Performance

1

ECS migrated the legacy ITSM and ticketing tool of a major government bureau to ServiceNow. This transition modernized the bureau’s service desk to enable self-service and optimize service delivery orchestration, performance visibility, asset management, and configuration management.

2

ECS supported the maintenance and technical support arm of a large government agency in the integration of multiple enterprise applications with ServiceNow, including human resources, engineering, and logistics, leading to improved equipment management and scheduling, as well as $500,000 in annual savings through the implementation of custom workflows.

3

ECS led the development of a centralized system for a large government agency, replacing existing systems for over 240,000 employees. Our team implemented multiple ServiceNow components, including ITBM, HR, GRC, and Employee Service Center (ECS) and Service Portal, as well as integration with the agency’s records systems.

ECS INSIGHT

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