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Simplify your business. Transform your IT operations.
Let ECS help you make the most of digital technology with the ServiceNow platform. From IT operations and service management to intelligent applications, IoT/connected operations, and more, our experts have deployed nearly every ServiceNow module for customers across the federal, state and local, and commercial sectors.
We rely on our proprietary Fritz tool—a business transformation methodology that combines sector and function-area fluency—to maximize your investment in ServiceNow, regardless of project size and complexity.
Our team is committed to ELITE delivery, conducting every engagement with excellence, leadership, innovation, transparency, and efficiency.
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Customers
- Federal
- Financial
- Technology
- Healthcare
- Transportation
- Manufacturing
- Energy
- MSP/GSI
Implementation Approach
Our implementation approach combines the best components of waterfall and Agile methodologies to ensure an ELITE delivery for every engagement.
Initiate
- Mobilize Project Team
- SOW Review
- Communication Plans
- Initial Project Schedule
- Prepare for Kickoff and Workshops
Examine
- Configuration Workshop(s)
- Process Workshop(s)
- Integration Workshop(s)
- Data Requirements
Plan
- User Stories Defined
- Update Project Plan
- Sprint Setup
- Data to be Loaded, Defined
- Finalize Delivery and Release Plan
Create
- Sprint Management
- User Setup and Authentication
- Platform Configured
- Data Migrated
- Branding and Core
- Status Reporting
Transition
- User Acceptance Training (UAT)
- Production Readiness Review
- Admin Knowledge Transfer
- Go Live
- End-user Training
Close
- Project Lessons Learned and Close-out
- Identification of Future Enhancements
- Post Go Live Support
- Review of Roadmap
