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One Provider For
All Your IT Operations

Dedicated monitoring, enterprise observability, Layer 1 touch labor and troubleshooting, and reach back to our industry-leading cybersecurity experts.

Enterprises of all sizes are facing growing demand for network management and support as hybrid work models drive IT complexity. Day-to-day troubleshooting, made more complex by the lack of enterprise observability, takes more resources and delays long-term goals for improved security and services.

ECS delivers IT Operations as a service that matches or enhances our customers’ capabilities while reducing and stabilizing costs, introducing real enterprise observability, and driving proactive patching and mitigation.

Contact Our Experts


ECS’ choice of co-managed or fully managed IT Ops offers different degrees of involvement and oversight to match our customers’ unique needs.


Flexible involvement suited to your unique needs while maximizing cost reduction.

  • Availability and performance monitoring
  • Metrics Tracking for baseline and healthy performance status
  • Investigate unhealthy performance status
  • Problem Investigation / Fault Troubleshooting
  • Investigations tracked through alerting, notification, and ticketing
  • Root cause investigation and analysis using log and trace data details
  • Evaluate tracing and log data to provide valuable insights and recommendations
  • Faults tracked with tailored incident management/incident response procedures


We manage it all: configuring, maintaining, and updating your tools and systems.

  • Perform operations and maintenance for products in scope
  • Maintain standard configuration for tools in scope
  • Apply updates, as approved and coordinated through Configuration, Change, and Release Management Practices.
  • Maintain devices within monitoring tools as required
  • Develop, update, and maintain network diagrams for monitored systems in scope


IT Operations Center of Excellence

The ECS IT Ops CoE helps customers incorporate the best practices, processes, and new technologies that maximize the efficiency and effectiveness of their IT Ops.

Our focus is facilitating the development of IT Ops domain solutions, expertise, automation, process and thought leadership, with the goal of developing, integrating, and implementing new technologies that transform our clients’ IT Ops.


ECS provides the IT Service Provisioning and Operations Program (ITSPO) for the U.S. Mint, delivering robust, reliable, and secure IT service support.

ECS deployed hyper-converged infrastructure to secure global facilities and reduce costs for a large federal organization supporting our nation’s homeland security.


ECS partners with the industry’s leading platforms, providing our customers with powerful, secure, and flexible options.


Our services are backed by proven experts with certifications and accreditations including:

  • ServiceNow
    • IT Business Management
    • IT Operations Management
    • IT Service Management
  • More than 1,000 cloud certifications and accreditations
Jeffrey Urlwin

Vice President of
Federal Managed
Services (MSP SME)

Rick Gonzalez

Vice President of
Federal Managed
Services (MSP SME)

IT Ops Insights

Case StudyCybersecurityIT Modernization
January 17, 2023

Modernizing Military Medicine

An upgrade in healthcare IT is transforming the way the U.S. military treats servicemembers and their families in need of medical care. Find out how ECS is playing a key role in this modernization effort for the Defense…
Contract WinsIT OperationsManaged ServicesPress Release
November 29, 2022

ECS Wins $26M Contract Supporting IRS Modernization Efforts

ECS has been awarded a two-year contract for $26M supporting IRS modernization and application redesign.
ECS BlogEnterprise TransformationIT Operations
October 6, 2022

Rethinking IT Operations

In the post-pandemic era, a disproportionate burden falls on IT personnel to ensure operational continuity. Rethinking IT Ops means outsourcing these responsibilities to a managed provider, netting the same capabilities at a fraction of the cost.

IT Ops Careers

Join ECS to help us make a transformational difference for our customers.