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Embracing
change is critical
for success.

At ECS, we take an integrated approach to organizational change, combining our proven change management methodology and ServiceNow training services—all tailored to the size, scope, and complexity of your engagement.

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We follow a six-step methodology for Organizational Change Management (OCM):

Step One: Awareness

  • Communicate the upcoming change at all levels and roles within the organization
  • Provide “why” and “what’s in it for me” messaging to foster adoption
  • Address change fears and fatigue

Step Two: Envision

  • Create the vision of desired end-state
  • Address how changes will impact each stakeholder

Step Three: Mental Tryout

  • Define key roles and responsibilities
  • Communicate benefits of change adoption

Step Four: Hands-On

  • Incorporate OCM strategy into training and enablement approach
  • Offer customized training to personnel, end-users, and stakeholders

Step Five: Adoption

  • Implement changes
  • Reaffirm “why and “what’s in it for me” messaging

Step Six: Mentor

  • Provide ongoing communication and training
  • Foster adoption throughout the change curve

ECS INSIGHT

MEET THE CHALLENGE. MAKE A DIFFERENCE.

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