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ARMY ENTERPRISE SERVICE
MANAGEMENT PLATFORM (AESMP)

Support critical Army objectives. Defend vital networks. Advance your IT career.

Meet the Challenge. Make a Difference.

The Army Enterprise Service Management Platform (AESMP) helps manage millions of IT incidents, requests, and changes for over two million Army end-users. ECS is building a highly-skilled team of service desk agents, analysts, trainers, and administrators to provide IT service management (ITSM) and tier-1 help desk support across classified and non-classified networks.

  • Supports over 2 million end users
  • Defends 1.4+ million devices
  • Manages 2 million tickets per year
  • Provides global support 24/7/365

Join One of the Largest DoD Service Desks

Interested in the meeting the challenge of AESMP? We’re currently looking for the following positions:

  • Agent supervisors
  • Delivery managers
  • Entitlement managers
  • Internal service desk supervisors
  • IT problem managers
  • Operations coordinators
  • Operations managers
  • Queue managers
  • Quality supervisors
  • Service desk agents
  • Service desk quality monitors
  • Service desk trainers
  • Support and planning managers
  • Tier 1.5/1-2 internal service desk agents
  • Workforce management coordinators

Multiple Locations. Flexible Scheduling.

With six locations and over 20 shifts available for scheduling, find the location and availability that best suits your individual needs. Remote options are also available.

Camp Humphreys

South Korea

Fort Belvoir

Virginia

Fort Huacha & Phoenix

Arizona

Fort Shafter

Hawaii

Lansing

Michigan

Remote

Remote

Develop New Skills. Gain Industry Experience. Grow Your IT Career.

Whether you are new to the industry or an old pro looking to advance your career and develop new skills, ECS has the experts, training, and mentorship you need to meet your goals. We offer $3000 in training, education, and student loan repayment benefits per year and up to $5000 in bonuses upon completion of industry leading certifications.

New Agent Training

Develop skills foundational to the contact center industry.

Service Desk Essentials Training

Learn the basics of service desk tasks such as troubleshooting, ticketing, and documentation work.

Advanced Access Training

Educate yourself on Army-specific systems.

Specialized Agency Training

Advance your service desk skills and develop new specializations.

CompTIA® Industry Certification Program

Become a certified expert in industry-recognized programs, such as Security +, Network +, A+, or IT Fundamentals.

ServiceNow Training

Learn ServiceNow, a best-in-class software solution used across the federal and commercial industries.

Refresher and Remedial Training

Refresh your skills with our ongoing curriculum, trainings, and resources.

PROUDLY V3 CERTIFIED

ECS is a Virginia Values Veterans (V3) certified organization. We are committed to recruiting, hiring, and retaining veterans for the value they bring to the workforce. Virginia has the fastest growing veteran workforce in the country, and we are now trained on best practices for recruiting and hiring transitioning military members.

LEARN MORE

For more about our company and workplace, check out our culture page.

WE'RE HIRING

SUBMIT YOUR RESUME

Join One of the Largest DoD Service Desks