In 2020, enterprises across government and industry faced unforeseen obstacles driven by the COVID-19 pandemic. Among core business functions, security operations, human resources, IT operations management and IT asset management became primary challenges. For many organizations, facilities closed, interactions became entirely digital, and workplace activity came to a standstill.
As a ServiceNow Elite Partner, ECS uses ServiceNow technology to provide intelligent solutions to the challenges facing modern workplaces. From streamlining operations and uncovering new efficiencies to mitigating risks from lost and corrupted data, ECS will guide your enterprise through your digital transformation journey, improving functionality and minimizing disruption to daily operations at every step along the way.
CHALLENGE: Your organization uses many legacy systems to capture and maintain personnel records. These systems are costly, cumbersome, and hard to navigate.
SOLUTION: ECS uses ServiceNow to implement intelligent routing, real-time dashboards, logical employee and task groupings, and self-service technology to transform your HR department. We use ServiceNow’s HR module to build transparent, step-by-step guides for hiring managers to efficiently process new employees. Cross-department visibility and task workflows allow for easier onboarding and offboarding.
The ServiceNow HR module provides an easy-to-use self-service portal for employees to quickly reach HR, IT, and other departments through a secure desktop or mobile experience. Employees can find immediate assistance by using ServiceNow’s “Virtual Agent,” an automated conversational chat-bot, or by transferring to a live representative. This portal includes a knowledge platform to answer frequently asked questions, reducing the burden on internal HR teams.
ECS also provides stakeholders real-time access to data via an analytics dashboard, granting visibility into resource volume and departmental needs in order to efficiently allocate resources and eliminate unnecessary costs. By auto-populating repeated fields on employee records, we ensure correct classifications while minimizing human error.