The Defense Information Systems Agency (DISA) plays a critical role in equipping our military and defense agencies. DISA serves U.S. service members globally, allowing them to access crucial information through services like computer hosting, information assurance, multinational information sharing, and data services. The agency also provides IT and communications support to the Executive Branch, the Secretary of Defense, and various combatant commands.
With such a wide array of mission partners and clients, DISA recognized an acute need to standardize and modernize its Service Catalog, improving partner access to more than 100 services, as well as the DISA Marketplace (DMP).
To achieve this goal, DISA turned to ECS. In collaboration with DISA’s own Business Systems PMO (SD2) and several agency-wide integrated project teams, ECS delivered the final piece of the puzzle: the ServiceNow platform.