ECS is a leading provider of cloud managed services across the leading cloud service provider platforms. This includes the Audited AWS MSP program competency which is comprised of partners who excel at delivering solutions on AWS through a managed service model. The rigorous, third-party audit distinguishes ECS as a partner who has demonstrated expertise to support customers through all phases of the cloud adoption lifecycle, including plan, design, migrate, build, and optimize. The goal of the Audited MSP program is to recognize AWS Partners that provide the best AWS cloud managed service experience for their customers. Each year, AWS raises the technical and operational requirements, including extensive successful past performance, public use case references, and technical capabilities such as machine learning, in addition to assessments of business health, cloud capabilities, overall AWS expertise, business management, billing and cost management, solution design, application migration, security, support, service levels agreements, optimization, and customer obsession. The AWS “audited” stamp assures organizations that by choosing ECS, they are partnering with AWS experts who have strategic insight and a rich understanding of IT cloud modernization projects.
Custom cloud solutions
Convenience, insight, and expertise
CUSTOMER USE CASES
Health and Human Services (HHS) AWS MSP (April 2020)
CHALLENGE
Traditional brick and mortar medical facilities don’t scale in a national emergency such as caused by COVID-19 global pandemic. When people seek in-person medical care, they increase the risk of exposure for themselves, other patients, and health care providers. Despite historic efforts by the U.S. Government to make telehealth a more accessible and viable option, providers and patients lack a central resource that provides up-to-date guidance on how to take advantage of the latest changes in telehealth. This customer required a platform and managed service provider (MSP) that was skilled at cloud infrastructure and application development and migration, and deliver value by offering proactive monitoring, automation, and management of the telehealth solution and environment.
SOLUTION
At the direction of U.S. Government, ECS Federal worked with a team of IT experts to develop and deploy a government website that aims to increase the adoption of telehealth at a time when it is essential to protect the public. In addition to providing general information about the latest developments in telehealth to general public, website serves to provide access to clear, timely information and resources for incorporating telehealth into medical practices. The website leverages the recent uptick in telehealth to explore the long-term potential of telehealth resources and services to address the diverse health needs of the American public.
For a speedy and efficient response to the need of the hour, ECS assembled a team of key IT experts and broke the team into front-end website development team and a backend ECS infrastructure team to provide expert MSP services, with ECS acting as the system architect, system integrator, cloud reseller, and managed service provider. ECS used an agile approach to architect a serverless website by leveraging Amazon Simple Storage Service (S3), Amazon CloudFront, AWS Shield, and AWS Lambda@Edge services. The website content is stored in S3 buckets, but the content is served to website users via cached content at multiple CloudFront locations across U.S. Amazon Shield is used to protect against DDoS attacks, whereas Lamda@Edge Functions adds security response headers to improve security and privacy for both users and providers. The frontend consists of website created through Jekyll. The backend consists of multiple AWS accounts for security, audit, and centralized logging following enterprise cloud governance best practices. ECS, as an MSP, has setup alerts and alarms on various AWS services to ensure timely response and uptime as required by the U.S. Government.
Due to national COVID-19 pandemic emergency, the project was very dynamic in nature with multiple changing priorities and requirements. ECS created a robust and flexible architecture to host telehealth website by coordinating with multiple agencies within HHS and other U.S. Government officials within a 2 week window using an agile framework leveraging JIRA, Confluence, and GitHub.
BENEFITS
The availability of telehealth website delivered by the ECS MSP solution experts has served both healthcare provider facilities and patients who want to leverage telehealth in the wake of COVID-19 pandemic crises. The website delivers a MSP website providing unified, trustworthy information by providing plain language guidance to physicians on how they can provide telehealth services while meeting the latest federal policies and regulations. It also increases awareness on telehealth by promoting awareness of telehealth capabilities to the public and its value in helping protect both patients and health care providers.
ECS provides Audited AWS MSP solutions for L3 Technologies (February 2020)
CHALLENGE
The customer maintained legacy websites to support its operating divisions across multiple hosting providers and required a consolidation of these platforms into a cohesive centralized platform deployed in the public cloud with high availability, security, value, and support.
SOLUTION
ECS deployed a full AWS MSP solution to consolidate their public-facing websites into a single platform consisting of both Linux and Microsoft technologies with a centralized management strategy. ECS is providing managed services to this environment to provide a managed, highly available infrastructure to support public websites.
BENEFITS
The ECS MSP solution allowed the customer to focus on their core business and stakeholder missions while ECS provided a fully managed MSP platform backed by SLAs, the ECS expert team and proven MSP frameworks.
