U.S. Navy veteran and ECS Senior Capture Manager Joe Lemanek discusses the rewards of his private-sector career, giving back, and continuing to support the mission.
To reap the benefits of customer experience (CX) strategies, a government agency must first know who its customers are. In agencies that don’t interact with the public, identifying customers can be a challenge.
Leo Pryor, SOC analyst, discusses the day-to-day challenges that SOC analysts face, the importance and rewarding nature of the work they do, and why this is a critical field for skilled professionals looking to make a difference.