ECS’ Field Support Operations (FSO) is comprised of highly experienced intelligence professionals, field service representatives (FSRs), field support engineers (FSEs), and software engineers (SWEs). The team ensures AI technologies are seamlessly integrated into your existing workflows, architectures, and legacy technology systems.
The FSO’s overriding principle is to leverage user feedback to improve capabilities. The FSO fields support to all six armed services as well as the Department of Homeland Security (DHS) and the Intelligence Community (IC), with permanently assigned staff at eight CONUS and eight OCONUS locations.
OPERATIONAL GROUPS
FIELD SERVICE
Our intelligence analysts lead integration efforts and help ensure successful technology implementation among user groups, gathering, parsing, and communicating feedback and providing ongoing change management.
MISSION INTEGRATION
Senior analysts provide a conduit between program management and relevant stakeholders, increasing cross-program integration, the fidelity of ground truth data, and the accessibility of scalable reporting methods, driving rapid solutioning, feedback, and user engagement.
FIELDING AND SUSTAINMENT
Our SWEs and FSEs perform QA/QC of hardware and software releases prior to fielding, perform installations on user networks, troubleshoot integration issues, and develop permanent integration fixes.
MISSION ENGAGEMENT
Senior analysts provide exercise support as a service, streamlining and standardizing the deployment of technology in support of exercises and events across the DoD and IC.
SUPPORT GROUPS
OPERATIONS
Program management and logistical and administrative support for deployed and deployable operational elements, including secure access, ITAR compliance, and foreign travel requirements.
TRAINING
The FSO develops and provides initial and in-service training and certifies field service staff prior to deployment on-site. We also develop and implement training materials and programs for our customers and user groups.
