With ECS Support, DMEA First to Obtain ServiceNow NSC Authorization to Operate
ECS is the first IT services provider to migrate a customer to the secure IL5-compliant environment of the ServiceNow National Security Cloud.
Modernize Citizen and Mission Support with ServiceNow AI‑enabled Voice
Federal agencies face increasing demand for fast, secure, and accessible service delivery — but that can be difficult to achieve when navigating challenges ranging from workforce constraints to call surges to compliance mandates.
ServiceNow’s Digital Front Door – Voice Accelerator transforms your legacy phone systems into a secure, AI‑driven Digital Front Door. We connect citizen and mission partner voice interactions directly to workflows, automation, and case management, powered by a combination of:
- Cloud Interactive Voice Response (IVR)
- ServiceNow AI Voice
- Now Assist AI
- ServiceNow Customer Service Management (CSM)
- Agent Auto Assignment
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Mission Outcomes
Reduce call volume and backlog
Improve citizen and service member experience
Accelerate case resolution and mission response
Strengthen compliance, auditability, and reporting
Enable 24×7 secure self‑service support
A Secure, Intelligent Voice Experience Platform
ServiceNow’s Digital Front Door – Voice Accelerator delivers AI-powered voice interactions built on ServiceNow’s native AI and automation capabilities, creating a seamless experience for federal agencies. By integrating with cloud IVR platforms, including AWS Connect and other FedRAMP-authorized providers, it enables secure, scalable voice engagement that modernizes the contact center while meeting federal compliance standards.
The platform automatically creates and routes cases in real time, ensuring inquiries reach the right resource without delay. AI-driven summarization captures key details instantly, and real-time context transfer equips agents with complete interaction history at handoff. Designed with security at its core, the solution supports CAC authentication and zero trust principles to deliver a secure, efficient experience from first contact through resolution.
Transform your contact center with secure, AI-powered voice.
SERVICENOW Insights
ECS Wins $19M Contract With Defense Manpower Data Center
ECS Wins $19M Contract With Defense Manpower Data Center
The Defense Manpower Data Center has awarded ECS a five-year $19M contract. ECS will support ServiceNow implementations that will reduce workflow complexity and boost productivity.
Modernizing To Meet The Moment: DISA Achieves Digital Transformation with ECS
Modernizing To Meet The Moment: DISA Achieves Digital Transformation with ECS
ECS’ DISA team is standardizing and modernizing DISA’s Service Catalog with ServiceNow, improving the user experience.
